The printer may go back online by itself.įor years my HL-5370DW Series Brother laser printer drove me crazy going offline. If it does, then the printer will stop and show as "Offline." If that happens, re-do the 2 steps above.Īfter a PC update or anytime the Brother printer goes offline, with your PC browser window open try turning off the printer power switch, then turning it back on. As long as all of your devices remain powered up, this dynamic IP address should not change. To do this:Ģ.3 Select "Printer Properties" (Not "Properties")Ģ.5 Find the port for your printer in the list and select itĢ.7 Change the IP Address to the one you found in Step 1 above. Change the IP Address in the printer properties on your PC. The IP Address will appear in the display.Ģ. To do this:ġ.1 go to the panel on the printer itself. I resolved the problem by changing the device port address to the one that shows in the window on the printer. It would sometimes show as offline from one of my PC's, even though I could access it from another. I had the same problem with a Brother MFC-J5720DW. ![]() ![]() But I am thinking as everyone stated this problem only would occur through a router and that has to do with ip addresses or something, thats where i get lost. Also, we connect just as the video showed, through our router, not directly wireless so might have different setup for different connection type. oh by the way this is for windows 7 pc, I have yet to retry our laptops, both windows 7 and windows 8. In any case I don't know if the new driver is all I really needed or something else made it work, time will tell. but when I had gone through the installation steps before there was a check box for a network troubleshooting tool and guess what, I was able to use that to fix it automatically! I just troubleshooted the printer, and actually I can't remember if the network troubleshooter just came up automatically when I clicked trouble shoot or not but it worked. When I was done and the computer rebooted it showed a different status monitor icon that before and it was still offline, ugh. So basically all I did was go online to brother and update the driver and then follow the you tube video to install the printer just as if the first time. I had to uninstall the old drivers first. ![]() I have checked for updated drivers before through the printer app on the computer but never found one so its worth looking online and downloading. But, and this is important, I first decided to check online for an updated driver and not use the one on my computer and I found one on the brother website. I am not really technically inclined but I don't give up too easily when problem solving as I really hate to leave something unsolved so my solution may not work for everyone but it is at least doable by everyone.Īs many here stated for over the last year when offline showed up would just uninstall and reinstall with the driver I already has on my computer to get it to work again and it did work for awhile before happening again.This last time I could not get it to reinstall, it just couldn't seem to find it so I looked at the various solutions on this thread and some, though they may have worked were just way over my non techie head so using the idea of youtube put forth by Kayjayo and searched installing the 4570 and found a video that was for my printer. ![]() Hello, just thought I would weigh in on this after doing much research and having much frustration with this problem also on our 4570 cdw machine.
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